Bookings and Contact Details

We require certain personal information to create and manage bookings in your name. This may include your name, address, phone number and email address so that we can contact you regarding your booking arrangements.

Your contact information will only be used for the purpose for which it is provided, unless you request otherwise or we are required or authorised by law to use or disclose it for another purpose. We do not publish your email address or other personal details on the website.

We do not share booking contact information with third parties except where necessary to provide services, verify information, comply with legal obligations, or where disclosure is otherwise authorised under the Privacy Act.

What Information We Collect

Depending on how you use our website, we may collect personal information including:

• name, phone number, email address and suburb of residence
• booking and enquiry details
• property interests, including buying, selling, leasing or holiday rental enquiries
• feedback, comments or reviews submitted online
• cookies, IP addresses and browsing data used for analytics and website optimisation
• social media profile information where users engage with us through social channels

We may also collect information you provide when submitting forms, making enquiries, requesting services or communicating with us through the website.

Why We Collect This Information

We collect personal information so that we can:

• create and manage bookings
• respond to enquiries and provide customer support
• maintain and update our records
• improve our website, services and user experience
• analyse website activity and search behaviour
• verify information where necessary
• provide information as required or authorised by law

We may also use personal information, excluding sensitive information, for marketing and research purposes, including informing you about products or services that may be of interest, unless you have told us that you do not wish to receive such communications.

Browsing

When you browse our website, we may track pages viewed and information relating to your visit. This may be recorded through web server logs and other website systems, including booking and trust account systems used to operate the website.

When users visit the site, our server may log information such as browser type, operating system, top-level domain, referring site, IP address, date and time of visit, pages accessed and documents downloaded. This information is generally used for internal statistical analysis, website administration and service improvement.

Searches

Search terms entered into our website search function may be collected. We use this information to better understand what users are looking for and to improve the services and content we provide.

Automated Processes

We may use software and automated systems to assist with routine business functions, such as responding to enquiries, sending reminders, scheduling inspections, allocating requests, generating notices, producing reports and supporting marketing communications. In some cases, these systems may use personal information to help streamline processes, but significant decisions are subject to applicable legal and operational requirements.

Cookies

A cookie is a small piece of data sent from a web server to your browser and stored on your device when you visit a website. Cookies are not executable programs and cannot damage your computer.

Cookies help our website recognise returning visitors, maintain session information and support smooth access to services. They may also allow data entered into forms to be temporarily stored while you complete a process.

Whenever your browser requests a file from the same server, it may send back the relevant cookie so the server can identify that you have visited before. Cookies do not generally identify you personally by name or email address.

Cookies are essential to some parts of our website and booking system. If you choose not to accept cookies, you may not be able to maintain a session-based interaction with the website and may be treated as an anonymous browser. Cookie and browsing data may also be used for analytics and website optimisation.

Links to Other Websites

This website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. This Privacy Policy applies only to this website and does not extend to linked third-party sites.

Overseas Disclosure

We may engage third-party service providers or remote support personnel located outside Australia for functions such as IT support, software maintenance and data storage. Where this occurs, we take reasonable steps to ensure personal information is handled in accordance with the Privacy Act and Australian Privacy Principles.

Where identifiable, countries to which information may be transferred include the Philippines. Because electronic data may be stored or accessed through networked systems, it is not always practical to know every country in which information may be held.

Information Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure. Information may be stored electronically, including in cloud-based systems.

While we use secure transmission facilities where appropriate, no method of transmission over the internet can be guaranteed to be completely secure. For that reason, we cannot warrant the absolute security of information transmitted to us online.

Anonymity and Pseudonyms

General users of the website do not need to identify themselves to browse the site. However, if you choose to remain anonymous or use a pseudonym, we may not be able to provide some or all services, including booking-related services.

Accessing and Correcting Your Personal Information

You may request access to personal information we hold about you, unless we are permitted by law to withhold it. You may also request correction of any personal information that is inaccurate, incomplete, misleading, irrelevant or out of date. A reasonable fee may apply where access is provided.

Requests for access or correction should be made in writing to our Privacy Officer.

Contact Us

If you would like more information about how we manage personal information, or if you wish to make a privacy enquiry or complaint, please contact:

The Privacy Officer

164 Avoca Drive, Avoca Beach NSW 2251

Phone: (02) 4382 1311

Email: avoca@georgebrand.com.au

You may also contact the Office of the Australian Information Commissioner if you have a privacy complaint.

Changes to This Privacy Policy

We may revise, update or replace this Privacy Policy from time to time by publishing the updated version on this website. Any changes take effect from the date the updated policy is posted.

By using this website, accessing our services or making a booking, you acknowledge that you have read, understood and accepted this Privacy Policy and consent to the collection, use and disclosure of your personal information in accordance with it. This policy was last updated on 30 October 2025.